I'm Jeremy. I am a Designer. Mostly of experiences and products, but also of services. I've been fortunate to get to work with some awesome folk: I was a Service Designer at Reboot, a social impact consultancy focused on helping institutions build better services for the communities they serve. I'm a recent graduate of the first class of Code for America fellows. Before that I studied at the University of Michigan, and snagged a Masters Degree in the Science of Information. While there I co-founded a mobile game start-up with thousands of players and hundreds of thousands of play sessions world-wide.

jeremy

I am interested in the many and varied ways people mix with each other and technology, how these interactions can be improved, and how they can improve the world in big and small ways. I've been an interaction design, product designer, and service designer, built information visualizations, and entrepreneur. Once I took a motorcycle apart and put it back together (and got it to start!). I've been beaten at phone games by itinerant herdsman. I am a firm believer in developing interactions based on thorough user research and iteration: crafting elegant, usable interfaces and services that help people solve problems requires a rich understanding of the heart of those problems and the people who face them.

I've worked in many different realms, and am something of a jack-of-all-trades type, but I especially love creating easy to use, innovative interfaces and services that use technology appropriately.

Most importantly, I love working with people who love what they do.

Résumé

Experience

Education

Senior Experience Designer,  R/GA

New York, New York | July 2013 - Present
  • Led experience design; creating sketches, process flows, wireframes and clickable prototypes for desktop, mobile, tablet and offline systems.
  • Advised both start-ups and major corporations on user experience best practices, presented and defended designs both internally and to clients and contractors
  • Collaborated closely with developers, copy writers, and visual designers to ensure the end user’s experience was optimal. Served as technical liasion, advising and mediating development and design trade-offs

Service Designer,  Reboot

New York, New York | Jan 2012 - July 2013
  • Led Experience & Service Design for both online and offline systems, for internal and client projects in international development, civic innovation and governance reform.
  • Participated in and led design research and institutional ethnography projects, both domestically and in the developing world, seeking and gaining local contextual understanding of complex environments to design for them, hiring local facilitators, arranging and conducting community and site visits and contextual interviews.
  • Advised start-ups and non-profits on business, technology and process best practices and the rammifications of research findings
  • Served as technical project manager and lead implementation manager on numerous client engagements, advising and mediating development difficulties with and products and features
  • Built and helped design several web apps and properties, including, theReboot.org, and Internews Design Research Guide, and Tunisia: From Revolutions to Institutions

Fellow, Code For America

Jan 2011 - Jan 2012
  • One of only 20 chosen from over 300 applicants for inaugural class of fellows
  • Managed, conducted and distilled month-long user expericence research effort for Civic Commons project, including over 100 user and stakeholder interviews
  • Product manager and lead interaction designer, coordinating design decisions with developers for Civic Commons Marketplace, an open app catalog for civic technology
  • Led 3 winning app competition teams, including Summer of Smart and Apps for Good

President & Co-Founder, Phonagle

May 2009 - May 2011
  • Co-founded venture capital funded mobile app start-up
  • Coordinated and conducted user research interviews yielding critical insight into product features
  • Coordinated and ran market research and user interviews
  • Rapidly designed, helped develop and launch innovative location-based mobile game with thousands of users and hundreds of thousands of play sessions worldwide

Information Technology Specialist, GAO

July 2004 - Aug 2008
  • Conducted user interviews, performed requirements and process analysis for development of enterprise applications, process re-engineering efforts
  • Project lead managing teams of developers for agency-wide deployment of open source collaboration platforms (wikis, CMS, blogs)
  • Enterprise Architecture Analysis: contributed to government wide enterprise architecture assessments; see GAO Report #06-831 pdf

School of Information, University of Michigan

MS Information, May 2010

Virginia Polytechnic Institute and State University

BS, Business Information Technology, May 2003

Skills

  • Project Management, Requirements Analysis, User Experience Design, Usability Testing, Information Visualization, Network Analysis
  • Technical Competencies: HTML/CSS, Objective C, PHP, C++, Java, SQL, XML, RSS, Ajax, MySQL, JQuery, JavaScript, R, Pajek, Guess, Axure