EXPERIENCE
Principal Product Designer
Flatiron Health
October 2018 - Present
Led product design and discovery on workflow applications for 1k+ global users supporting scientific analysis
Worked closely with users, product managers, engineers, AI/ML modelers, clinicians and clinical data experts to align on and deliver both zero-to-one MVPs and efficiency maximizing iterations
Up-leveled the work of the design team, through mentoring, critique, management, and guidance creation
Organized and led design sprints and workshops, including one resulting in a novel approach leveraging people and AI in the efficient creation of data for science, resulting in both a patent (11,915,807 B1) and substantial cost savings
Lead User Experience Designer / Supervisor
18F
September 2014 - September 2018
Led and co-led UX design on over a dozen client projects, working closely with other designers, developers and project managers to understand the problem space and user needs, to design and test solutions, and teach partner agencies the value of, and how to implement user-centered methods
As a UX Supervisor (2017-2018), and UX design lead (2015-2017), provided designers with mentoring and problem solving, career growth advice, peer counseling, issue mediation; led and contributed to performance reviews, hiring, and project staffing processes.
Co-led the Research guild from 2014-2017: helped to foster a learning environment and make user research a core practice both at 18F and in government more broadly
Co-taught a course on Service Design, creating coursework, lectures and workshop activities to help students gain a thorough understanding of the core concepts and methods and how to apply them
Provided targeted product and UX mentorship for students toward the goal of making their design real
Senior Experience Designer
RGA
July 2013 - August 2014
Led experience design on multiple projects, managing and mentoring staff creating sketches, process flows, wireframes and clickable prototypes for desktop, mobile, tablet and offline systems
Advised both start-ups and major corporations on user experience best practices, presented and defended designs both internally and to clients and contractors
Service Designer
Reboot
Jan 2012 – July 2013
Led Experience & Service Design for both online and offline systems, for internal and client projects in international development, civic innovation and governance reform.
Participated in and led design research projects, both domestically and internationally, seeking and gaining local contextual understanding of complex environments to design for them, hiring local facilitators, arranging and conducting community and site visits and contextual interviews.
Served as technical project manager and lead implementation manager on numerous client engagements, advising and mediating development difficulties with and products and features
Built and helped design several websites, including, theReboot.org, and Internews Design Research Guide, and Tunisia: From Revolutions to Institutions
Fellow
Code For America
Jan 2011 – Jan 2012
Managed, conducted and distilled month-long user expericence research effort for Civic Commons project, an open app catalog for civic technology
Led 3 winning app competition teams, including Summer of Smart and Apps for Good
President & Co-Founder
Phonagle
May 2009 – May 2011
Rapidly designed, helped develop and launch innovative location-based mobile game with thousands of users and hundreds of thousands of play sessions worldwide
Coordinated and conducted user research interviews yielding critical insight into product features
Information Technology Specialist
GAO
July 2004 ‐ Aug 2008
Conducted user interviews, performed requirements and process analysis for development of enterprise applications, process re-engineering efforts
Project lead managing teams of developers for agency-wide deployment of open source collaboration platforms (wikis, CMS, blogs)
EDUCATION
MS, Information
School of Information, University of Michigan
BS, Business Information Technology
Virginia Tech